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와이어바알리 Case Management Specialist 채용

WireBarley America Inc
Vienna /VA


() 와이어바알리 2012 호주에서 송금서비스를 제공한 송금산업의 초기 진입자로금융 IT인력의 전문성과 해외에서의 경험을 토대로 빠르고 견실하게 성장 중인 해외 송금 전문 핀테크 기업입니다. 한국, 미국, 호주, 뉴질랜드, 홍콩, 싱가포르에 법인을 갖고 있습니다.

한국을 포함하여 미국, 캐나다, 중국, EU, 뉴질랜드, 베트남, 필리핀, 홍콩, 그리고 일본 등으로 빠르게 확장하고 있습니다. 한국, 호주, 미국, 뉴질랜드, 홍콩, 캐나다 6개의 송금 국가, 수취국 44개국 225개국의 송금 구간을 통한 개인 송금 서비스를 제공하고 있으며, 2021 10 기준 50 이상의 이용자와 2조원 이상의 누적 송금액을 기록하고 있습니다.

미국, 호주, 홍콩, 대한민국 (2021 연말 개시) 4개의 송금 국가, 미국에서 대한민국, 캐나다, EU, 중국, 일본, 홍콩, 베트남, 호주, 영국 26개국 수취국 38개국의 송금 구간을 통한 비즈니스 송금 서비스를 제공합니다.

Company website:

다국어 고객지원 한국어 Case Management Specialist를 채용하고 있습니다. 많은 지원 바랍니다.

About this position:

The case specialist will be given an active caseload through assignments, calls into the office. Casework responsibilities include but are not limited to: conducting needs assessments, providing comprehensive assistance, informing clients how our procedure works.

This position requires collaboration with both financial law and human services to provide coordinated interventions. This position also requires the ability to maintain detailed records on all casework.

Bilingual applicants are strongly encouraged to apply, If the candidate selected for this position possesses multilingual skills, they will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills.

The selected applicant must successfully pass the background check.


  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers to understand
  • Able to remain calm and excel under pressure with an all-hands-on-deck attitude
  • Maintain expert-level knowledge, as well as curiosity and awareness of new trends and research in the financial industry.
  • Record and relay customer feedback and concerns to internal teams including tech, marketing, operations, and product development to allow for continual improvement of the customer experience

Important information about this position:

·        Work Hours:
Day shift - Monday-Friday 9 am – 5 pm (including 30min lunch break)

Night shift - Monday – Friday 1PM – 9PM (including 30min lunch break)

Saturday shift - 10 am – 6 pm (once/4-5weeks)


This position is not eligible for tele-work must be performed in person

What’s in it for you?

·         5 PTO (first year)

·         5 days paid for vacation & 5 Sick days (second year)


Opportunity is our greatest benefit. Our specialists are built to work hard and rise. We offer defines career ladders and extensive opportunities for upward mobility.


이력서접수: agnes.yoo@wirebarley.com