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(Air Premia) Sales Support Specialist

Air Premia
지역
Los Angeles /CA
직종
서비스
등록일
10/01/2023

상세내용

Overview

Korea’s first hybrid airline, Air Premia has an immediate opening for Inside Sales Support in Los Angeles. The ideal candidate is enthusiastic, service-oriented individual that can provide excellent customer service and solutions. This role has a strong focus on maximizing revenue by working with our sales team and key accounts in order to meet their needs while providing a professional and positive experience. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required.

Primary Responsibilities

  • Provide sales support to nationwide sales managers
  • Assist with reservations and fares related issues
  • Research fare and schedule information
  • Handle travel agency inquiries from high-value, contracted accounts
  • Provide service assistance, resolve problems, assist in closing sales
  • Coordinate with other commercial team members to provide sales updates to headquarters
  • Assist with sales performance reviews, including sales forecast and budgeting activity
  • Provide education/ training to travel agency partners
  • Assist sales managers and marketing team in developing sales campaigns for the region
  • Participate in development, deployment and analysis of on-going commercial initiatives
  • Participate in the presentation, negotiations, and transactions with specialty clients such as corporate accounts, themed travel prospects, groups, etc.
  • Assist in the preparation of sales presentations and communication of sales campaigns
  • Assist sales team in the analysis of market data and account performance
  • Assist in activities such as trade shows, community events, etc.
  • Perform other related duties as may be needed

Required qualifications and skills

  • Minimum 2 years airline sales or travel agent experience
  • High school diploma, GED, or international equivalent
  • Proficient in reservations & ticketing on Amadeus GDS/Sabre system
  • Knowledge of fare structure rule and conditions
  • Expert knowledge in processing of tickets including manual, be it new issues, refunds or exchanges, including all calculations
  • High level of client service orientation including problem solving and follow-up
  • Exceptional telephone manner
  • Excellent verbal and written communication skills in English and Korean
  • Need to be a self-starter, show initiative and facilitate creative problem resolution
  • High level of attention to detail and accuracy
  • Proficiency in MS Office, including Word, Excel, PowerPoint & Teams
  • Applicants must have legal permit to work in the United States

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
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